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Shape-the-Future - Lost Customer survey
If you are losing customers, you need to know why and how to stop them going elsewhere.
In the current climate it’s all too easy to assume that business is dropping off because of a lack of demand. However, are you sure that you’re losing business simply because your market is shrinking, or are you perhaps losing market share?
Understanding why you are losing customers will help you:
- Ensure you’re as competitive as possible
- Improve your offering
- Avoid unnecessary price decreases
- Optimise your marketing
- Concentrate on your most valuable customers
- Gain an advantage on your competitors
For only £50 per month or £500 per year, you will have personalised online survey with all you staff which covers:
- Are they still buying?
- Which competitors they are buying from
- Whether they will buy in future
- Whether they will buy from you in the future
- Why they went to a competitor
- How they rated your performance
You simply ask as many ex-customers as you like to take the survey (it only takes a couple of minutes) and then view the results online whenever you like.
Your customers can tell you what they think completely anonymously and may just be encouraged to come back.
- Whether the customer is still buying
- Where they are buying from , or planning to buy from
- Reasons for changing
- Which competitors they are buying from
- Whether they’d consider coming back to you in future
Your results will be available online as soon as your survey is live.
To set up your survey now, please contact us
- To view a sample please click here
- Want more information? read our FAQ's